Shipping Your Order

Your order will be shipped and packed carefully. Once your order has been collected from our warehouse, you will receive an email at the email address you provided with a track & trace code. We strive to deliver your order within 3 working days.

You will be informed of your order by e-mail at various times during the shipping process. If you have an account, you can log in and check the status of your order under “My orders”.

For the delivery time of products that are not in stock, we would like to inform you by e-mail or our contact form.

We strive to deliver your order within 3 or 4 days. Your order will be sent as a letterbox package. You do not have to stay at home for this.

You can return unopened tests to:

Homed-IQ Europe

Postbus 62

2450AB Leimuiden 

It is the customer’s responsibility to pay the shipping costs for returning a test.

All applicable shipping costs are paid at checkout.

We ship orders within Europe via homediq.com/en.

Unfortunately, we cannot exchange your returned test. Of course you can place a new order with the test you would like to receive.

If you revoke the agreement, you will receive all payments you have made up to that point, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us) and in any case no later than 14 days after we have been notified of your decision to withdraw from the contract.

We will send you an email as soon as we have received your returned product. Processing a return takes between 3 to 5 working days.