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Cookie Policy - Homediq

This policy explains how we use cookies and related technologies (collectively referred to as “cookies”) to deliver our services to you through our website https://www.homediq.com. By visiting or using our website, you consent to our use of cookies in the manner described in this policy. Please do not use our website if you are not familiar with how we use cookies.

What are cookies?
Cookies are small text files sent from a website and stored in a user’s web browser while the user is browsing a website. When a user visits a website more than once, the browser sends cookies back to the website so that the website can recognise the user and remember things like their personal details and preferences. More information on cookies and details on how to manage or disable them can be found at http://www.aboutcookies.org/

Do we use cookies?
Yes. We may obtain information about your general internet usage by using cookies, which are typically stored on your computer’s hard drive or mobile device. Cookies help us improve our website and provide a better, more personalised service.

When do we use cookies?
We use cookies when you create a user account with us and when you navigate through our website. For example, we use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every time you visit a new page. These cookies are usually deleted or cleared when you log out to ensure that you can only access limited features and areas when you are logged in. When you submit data to us via a form such as those found on our contact or enquiry forms, cookies may be set to remember your user details for future correspondence.

What types of cookies do we use?
We use cookies to make our services work well and to improve our services. We currently use cookies for the following purposes:
● Operation of our services: We use cookies to check login, session, and status information. For example, we know whether you are logged in or not. We also use cookies to remember if you have seen our cookie banner and to remember if you have logged in before.
● Security: We use cookies to enable and support our security features and to help us detect malicious activity and violations of our user agreement.
● Preferences: We use temporary “session” cookies that allow your web browser to remember which pages on our website have already been visited. This information can be used to help us improve, manage, and diagnose problems with our website and server.

Google Analytics
Our website uses Google Analytics to help us understand how users interact with the website and how we can improve your experience. These cookies can track things like how long you spend on the website and the pages you visit. This helps us optimise the site and continue to produce useful content. See www.google.com/analytics/learn/privacy.html for more information about cookies from Google Analytics.

Homediq receives this data from Google in an aggregated, anonymous form that does not personally identify you. We will not use Google Analytics to track, collect or upload any data that personally identifies you (such as a name, address, or billing information), or other data that can reasonably be linked to such information about you by Google.

Homediq will not facilitate the merging of personally identifiable information with non-personally identifiable information that is collected through any Google product or feature unless you have specifically and affirmatively provided us with your consent to that merger of personally identifiable and non-personally identifiable information.
Third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies together to inform, and optimize the Site and/or Network based on your past visits to the Site and/or Network.

If you would like to learn more about how Google uses information collected through Google Analytics, you can read about it at: https://support.google.com/analytics/answer/6004245.

If you would like to opt-out of Google Analytics, you can download and install the add-on for your web browser at:

Google Advertising cookies
This website uses Google Ads’ free conversion tracking features on certain pages. Third party vendors, including Google, use cookies to serve ads based on a user’s prior visits to our website or other websites. Google’s use of advertising cookies enables it and its partners to serve ads to our users based on their visit to your sites and/or other sites on the Internet.

We use Google Ads remarketing codes to log when users view specific pages or take specific actions on a website. This allows us to provide targeted advertising in the future.

Users may opt out of personalized advertising by visiting Ads Settings or you can opt out of a third-party vendor’s use of cookies for personalized advertising by visiting www.aboutads.info.

Microsoft Advertising
This website uses Microsoft’s free tracking features on its webpages. If you contact us online, the destination page will have code on it that will help us understand the path you took to arrive on that page. We will not disclose personally identifiable information we collect from you to third parties without your permission except to the extent necessary including:

  • To fulfill your requests for services.
  • To protect ourselves from liability.
  • To use in marketing and advertising.
  • To respond to legal process or comply with law, or in connection with a merger, acquisition, or liquidation of the company.

One of the cookies used by Microsoft Ads is the _hjIncludedInPageviewSample cookie. This cookie is set to let Microsoft know whether the user is included in the data sampling defined by the site’s pageview limit.

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. One of the cookies used by Hotjar is the _uetvid cookie. This marketing cookie allows us to engage with a user that has previously visited our website.

Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.
For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.

Mollie uses cookies to optimize your experience. Cookies play an important role in helping us provide effective and safe Services.

Cookies are used by WooCommerce in a variety of ways. The cookies are active when a user interacts with one of WooCommerce’s features. One of these cookies is the tk_ai cookie. This cookie stores a randomly-generated anonymous ID.

General Data Protection Regulation (GDPR)
The General Data Protection Regulation (GDPR) is an important piece of legislation that is designed to strengthen and unify data protection laws for all individuals within the European Union (EU). The regulation became effective and enforceable on the 25th of May 2018. The GDPR enhances EU individuals’ privacy rights and places significantly enhanced obligations on handling data.
Disable cookies

You can change the settings of your web browser so that your computer warns you every time a cookie is sent or to disable all cookies. Each browser is a little different, so check your browser’s “help menu” for the correct way to change your cookies. However, if you disable cookies, you will not be able to access many features that may make browsing our website and using our services smoother, and some of our services may not work properly or at all. For example, if you disable cookies, you will not be able to log in to your user account.

Essential cookies are cookies that are used to carry out communication via the internet or to provide a requested service. All other cookies are considered non-essential.

More information
If you have any questions about our use of cookies, please contact us at [email protected]

Our cookie policy was last amended on 1 October 2023.