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Privacy Policy - Homediq Europe B.V.

Homediq Europe B.V. owns and operates an online platform that connects customers with certified medical laboratories. Homed-IQ allows customers to order, manage, and track laboratory tests. The company’s online portal is used to receive laboratory test results for men and women.

In order to provide our Services, we need to process certain personal data. Homed-IQ respects your privacy and the personal data we process is treated with the utmost care and discretion.

In this privacy & cookie statement, we inform you about how we process your personal data. In processing your personal data, we use our website (www.homediq.com), where we store information received from you.

  1. To whom does this privacy and cookie statement apply?

This privacy and cookie statement applies to you when:
– You use the services and/or
– You ordered or used the tests online and/or
– You bought the tests in a shop and/or
– You visited the website and/or
– When you contact us.

  1. Who is the data controller? 

Homed-IQ is the data controller for processing your personal data under applicable data protection legislation. Homed-IQ’s contact details are:

Homediq Europe BV
Waaier 30B
2451 VV Leimuiden
[email protected]

  1. What types of personal data do we process?

We may process the following types of personal data from you:

Account on the website
To use our Services, you need to create a user account on the website. To do so, you must provide the following information:
Contact details
E-mail address;
– Phone number;
– Sex;
Date of birth;
– Any other information we receive from you through our website.

If you are registered as a company, we also process:
Company name;
– Registration number with the trade register of the Chamber of Commerce.

If you purchased the test in a shop, the above details are not known to us.

When ordering online, tests will be sent by post

After payment is received, we will send the test(s) to you by post. For this we need:
– Address details;
– Delivery address, postcode, country;
– Billing address.
If you purchased the test in a shop, the above details are not known to us and no test will be sent to you.

Surveys / questionnaires
We may ask you to complete surveys and/or questionnaires for the purpose of ensuring we are correctly performing our services or for research purposes. We will only process data collected through such surveys anonymously and with your explicit consent.

If you contact us by e-mail, we may retain that correspondence.

Presenting results on our website
To best deliver our laboratory testing services, we need to disclose certain data to a few people within our company, including the doctor, the accredited laboratory, and our IT service providers. Once you purchase a product from us, your order details need to be processed so that the test can be sent to you.

The accredited laboratory only has access to your date of birth, your test sample, and the test results published in a pseudonymised manner. The accredited laboratory does not have access to your other personal information and the data to which it has access cannot be attributed to you without the use of additional information held separately in our database.

After Homed-IQ receives the results, Homed-IQ may present the results to you by email, or they will be accessible in the secure portal through the Homed-IQ website. Homed-IQ will seek your express consent for this during the ordering process.

Children’s Privacy
We will not knowingly collect personal data from website users under the age of 18. We rely on your promise in the terms and conditions that you are over 18. You may not use the Homed-IQ website or associated services, including purchasing products, if you are not 18 years of age or older.

  1. What are the applicable legal grounds for processing your personal data?

processing of genetic data, health data, or other data, we always ask for your explicit consent.

We may also seek your consent for certain data processing activities, for example when we want to send e-mails for marketing purposes. In some cases, we have a legitimate interest in processing your personal data where we do not infringe disproportionality on your privacy. For example, if you are an existing customer and we want to keep you informed about interesting developments around Homed-IQ. In addition, we may process personal data to comply with legal obligations.

All other forms of data processing are carried out for the performance of the agreement made before we provide you with services or tests.

  1. How long will your personal data be kept?

We will not retain your personal data for longer than necessary for the purposes for which we obtained your data. In principle, we may retain your personal data for up to one (1) year after the termination of our business relationship, unless we need to retain your data to comply with a legal obligation. In addition, we may retain personal data necessary for legal proceedings, complaints, and disputes for as long as necessary to protect our interests.

  1. Who has access to your personal data?

Individuals working for Homed-IQ may have access to your personal data on a need-to-know basis. However, these individuals will never have access to genetic data, health data, or your test results. This data will only be processed under the responsibility of a medical professional under a duty of confidentiality.

Customers may contact Homed-IQ customer service with specific questions about their test results or to get a replacement test. In these situations and only at the specific request of the customer, customer service staff may access test result data in order to resolve the request or to verify any issues a customer may be experiencing with their test result. All customer service requests are processed in a secure platform and test data is only accessed by trained customer service staff.

In addition to these individuals, Homed-IQ may engage external service providers who will act as data processors on our behalf. These include cloud service providers and suppliers of certain software solutions. In these situations, Homed-IQ will enter into a processor agreement, which includes data security agreements to protect your personal data against data breaches.

We may disclose your personal data to competent authorities at their request to the extent required by law or to the extent necessary to defend our rights in legal proceedings or investigations.

  1. Will your personal data be processed outside the EEA?

Our third-party service providers may be located in countries outside the European Economic Area (EEA), which may not provide an adequate level of personal data protection. To protect your personal data and to comply with our legal obligations, we will enter into a data transfer agreement based on standard contractual clauses as approved by the European Commission before engaging service providers outside the EEA.

  1. Is your personal information safe?

We process your personal data with the utmost care and control. This means that we will take appropriate technical and organisational measures to ensure that all information is correct, up-to-date, and complete, as well as to prevent unauthorised persons inside and outside our organisation from gaining access. We protect our systems and applications in accordance with applicable information security standards.

  1. Where can I submit requests for access, rectification, erasure and restriction?

You can exercise your right to access your personal data at any time at reasonable intervals. After your inspection, you can request us to correct or delete inaccurate information or have us restrict the processing of your personal data.

If your personal data is processed after you have given consent, you can withdraw your consent at any time. To exercise this right and the rights mentioned above, please contact us using the contact details in this privacy notice.

If you have any complaints about how we handle your personal data, please contact us using the contact details in this privacy notice. We will be happy to help you find a solution. If that fails, you can always lodge a complaint with the Dutch regulator (Autoriteit Persoonsgegevens); more information on how to lodge a complaint can be found on this page.

Homed-IQ takes your privacy very seriously and try to protect your privacy to the best of our ability. If you have any questions about how we process your personal data, or wish to invoke your rights, please contact us at [email protected].

This privacy statement may change at any time. You will always find our up-to-date privacy statement on our website.

This privacy statement was last amended on 1 October 2023.