Terms of service

Version 3.0 — last amended on 4 August 2026

1. Who we are and what these terms cover

Homediq Europe B.V. ("Homediq", "we", "us") is registered with the Dutch Chamber of Commerce under number 77050444, with its business address at Mensinge 2, 1083 HA Amsterdam, the Netherlands.

These terms apply to every order of our products and services through homediq.nl, homediq.be, homediq.de, homediq.at and their language versions, and to the use of your account at account.homediq.com.

If you buy a test at a pharmacy, drugstore or other sales partner, the purchase agreement is with that party. These terms then apply to the service we provide: activating your test, the analysis by the laboratory and making your result available.

By placing an order or activating a test, you accept these terms.

These terms contain provisions that limit our liability. Please read them carefully.

2. What we do, and what we do not do

We facilitate self-collection tests that are analysed by independent, accredited medical laboratories. We handle the order, the test kit, the logistics and the secure portal in which you view your result.

The laboratory analysis, and the medical responsibility for it, rests with the laboratory. We do not carry out laboratory analysis ourselves.

We do not provide medical advice. The information on our website and the explanation accompanying your result are general in nature. No treatment relationship arises between you and Homediq. For a medical assessment of your symptoms or your result, consult your GP or treating physician.

A fuller explanation is set out in our disclaimer.

3. Definitions

Account: the environment you create at account.homediq.com where you activate tests and view results.

Laboratory: the independent medical laboratory that analyses your sample. We work exclusively with laboratories accredited to ISO 15189, the international standard for quality and competence of medical laboratories.

Test kit or product: the set we supply with which you collect a sample yourself, for example blood, urine, saliva, stool or a swab.

Sample: the bodily material you collect.

Activating: linking the unique code on your test kit to your account, which sets the service in motion.

Result: the values determined by the laboratory and the accompanying explanation in your account.

Incubation period: the period between possible exposure and the moment an infection becomes detectable.

Business customer: a company, healthcare institution or healthcare provider purchasing from us in the course of a profession or business.

4. Who may order

Ordering and creating an account is possible from the age of 18. By placing an order you confirm that you are 18 or over and able to enter into an agreement.

You may order for someone else. For example for your partner, a family member or your child. In that case the following applies:

• you ensure that the person the test relates to knows the test is being carried out and agrees to it;
• if that person is under 16, you as parent or legal representative give the consent for the processing of their health data;
• from the age of 16 the person concerned gives that consent themselves when activating the test;
• the result is made available to the person who activated the test.

Some tests have a different minimum age for the person the test relates to. This is stated with the product.

We deliver to addresses in the Netherlands, Belgium, Germany and Austria.

5. Ordering and payment

5.1 An order is an offer from you to us. The agreement comes into effect once we confirm your order and payment has been received. We may refuse an order, for example where there is doubt about the accuracy of details or a suspicion of misuse.

5.2 Prices shown on the website include VAT. Shipping costs are shown in your basket before you check out.

5.3 What the price covers: the test kit, delivery to you and the return shipment of your sample to the laboratory, the analysis by the laboratory and making your result available in your account.

5.4 Payment is made in advance using the payment methods offered on the website. If a payment cannot be processed, your order is suspended or cancelled.

5.5 If a product is temporarily unavailable, we will let you know as soon as possible. You may then cancel the order free of charge.

5.6 If you order two or more products, a 5% discount is automatically applied to the order total. This discount cannot be combined with other promotions or discount codes.

6. Delivery

6.1 Delivery, delivery times and shipping costs are set out in our shipping policy.

6.2 We deliver within 30 days of your order at the latest. If we cannot, we will tell you and you may cancel free of charge.

6.3 The risk of loss or damage passes to you once the order has been delivered to the address provided.

6.4 If something is missing, or your kit is damaged or past its expiry date, report this within seven days of receipt to support@homediq.com, with your order number and a photo where possible. We will then send a replacement kit free of charge. Do not use a damaged or incomplete kit, even if it appears usable: the reliability of your result depends on an intact kit.

7. Cancellation, returns and refunds

This is set out in full in our returns policy, which also contains the model withdrawal form.

In summary: you have 14 days to change your mind, starting from the day of receipt. The right of withdrawal lapses once you have broken the seal of the test kit, and once the laboratory has begun the analysis. Where a product is defective, your statutory rights always apply.

In the event of any conflict between these terms and the returns policy, the returns policy prevails.

8. Your account

8.1 To receive a result you need an account and you must have activated your test using the unique code on the kit. If you do not activate the test, we cannot link a result to you.

8.2 You create one account and provide accurate and complete details. If those details change, please let us know.

8.3 When activating you answer a number of questions. That information is needed to have your sample analysed correctly and to present your result accurately.

8.4 You keep your password confidential and use two-factor authentication where we offer it. You are responsible for what happens through your account.

8.5 If you suspect that someone else has access to your account, report this immediately to support@homediq.com. We will block access as quickly as possible.

8.6 How we process your data is set out in our privacy statement.

9. Your obligations when using the test

You undertake to:

• follow the instructions for use and the instruction videos precisely;
• collect the sample and send it on the day of collection in the return packaging provided;
• fill the tubes to the indicated line, since the laboratory cannot produce a result from insufficient material;
• not add Track & Trace to the return shipment, as this delays processing at the laboratory;
• give us truthful information that may affect the result;
• not resell the products, unless we have agreed otherwise with you in writing.

If you do not follow these instructions, we cannot vouch for the usability of your sample.

If the laboratory rejects your sample, for example due to insufficient material or an excessive transit time, please contact us. In most cases we will send a new kit free of charge.

10. Reliability of the result

10.1 We do not guarantee that a result is one hundred per cent accurate. This applies to every medical test, including tests carried out in a hospital or clinic.

10.2 A result is not a diagnosis. False positive and false negative results can occur. A false positive means a biomarker was detected that is not in fact present. A false negative means a biomarker that is present was not detected.

Someone with a negative or non-reactive result may therefore still have an infection, and someone with a positive result may in fact be free of one.

10.3 Low, normal or high values do not constitute a definitive diagnosis. Follow-up examination by a doctor is required to reach a diagnosis. This applies to all our tests.

An elevated PSA value, for example, does not mean prostate cancer is present, and a normal PSA value does not rule it out.

10.4 We strongly recommend having every positive, reactive or abnormal result confirmed by a doctor. Take the laboratory report with you. The doctor will assess whether further testing is needed. The cost of follow-up testing is your own.

10.5 If your symptoms persist while your result is normal, have yourself examined nonetheless.

10.6 Incubation periods. The incubation period is the time between exposure and the moment an infection becomes detectable. It differs per infection and per person. For HIV this is usually 30 to 90 days; for hepatitis B and C it can be more than 180 days.

Test again if you tested before the relevant incubation period had comfortably passed, if you suspect an infection developed afterwards, or if you may have been exposed again in the meantime.

10.7 You receive a notification as soon as your result is ready. We never send medical results by email or text message; you view them after logging in to your account.

11. Business customers

If you purchase from us as a company, healthcare institution or healthcare provider, the following additional provisions apply.

11.1 The provisions on consumer rights, including the right of withdrawal, do not apply.

11.2 If you order tests for patients or employees, you are responsible for informing those individuals and obtaining their consent, both for the test itself and for the processing of their health data.

11.3 For the processing of personal data we conclude a data processing agreement with you, or record the allocation of roles in a cooperation agreement.

11.4 Where an individual agreement between us departs from these terms, that agreement prevails.

12. Liability

12.1 We are liable for direct damage resulting from an attributable failure on our part.

12.2 Our liability is limited to the amount you paid for the order concerned.

12.3 We are not liable for indirect damage, including consequential loss, lost profit, loss of data and missed savings.

12.4 The limitations in this article do not apply:

• in the event of intent or deliberate recklessness on our part;
• in the event of damage caused by death or personal injury;
• to the extent that mandatory law provides otherwise.

12.5 We are not liable for damage resulting from failure to follow the instructions for use, from inaccurate or incomplete information you provided to us, or from the use of a damaged kit.

12.6 We are not liable for delay or failure resulting from force majeure, including disruptions at carriers, laboratories or suppliers.

12.7 Images on the website may differ from the product supplied. No rights can be derived from images.

Your statutory rights as a consumer remain fully in force. Nothing in these terms limits rights that may not be limited under mandatory law.

13. Complaints

If you have a complaint, please report it to support@homediq.com. We respond substantively within 5 working days and aim to resolve the complaint within 20 working days.

If we cannot resolve matters together, you may bring the dispute before the competent court.

14. Changes

We may amend these terms. The current version is always available on the website. The terms applicable to an order are those in force at the time of ordering.

15. Governing law

These terms are governed by Dutch law.

If you are a consumer, you may always rely on the mandatory law of the country where you live, and you may bring a dispute before the court in that country.

If any provision of these terms is declared invalid, the remaining provisions remain in force and a provision of as similar an effect as possible will take its place.

Version 3.0, 4 August 2026