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The Department of Health and Social Care has instructed NHS Blood & Transplant to stop collecting convalescent plasma. This decision follows completed analysis of trial results that showed no overall benefit for people in hospital with coronavirus and a decision not to move forward with a third trial into plasma use early in the disease.
If you have already received an email confirming that your kit has been dispatched you should still receive your kit, however as the trial is no longer running, you do not need to use the kit. Please discard the test kit in a safe manner. If you have not received email confirmation of your test kit dispatch, you will not receive a test kit.
No, if you have received your test kit, please discard the kit in a safe manner.
Yes, you will still be informed of the outcome of your test. Please see the relevant sections below on how you will be notified of your test results.
You do not need to request a new test kit as we are no longer collecting convalescent plasma. However, we appreciate the time you’ve taken to support NHS Blood & Transplant.
Unfortunately, if you have not returned your test kit by the 18th of March, you will not be receiving your test results as NHSBT are no longer collecting convalescent plasma. However, we appreciate the time you’ve taken to support NHS Blood & Transplant. Please do not send your test kit in if you have not done so already.
For now, no further action is needed. We are very grateful for your time and commitment to date and we apologise for any inconvenience this may cause. The good news is that we are starting to adapt our donor network to collect plasma to help make medicines already being used to treat patients with rare diseases.
We are in the early stages of collecting plasma in this way and may contact you in the future if we think your donation could help patients who depend on these types of treatments.
You can find more information on plasma for medicines on the NHS Blood and Transplant website: https://www.blood.co.uk/plasma/
Yes, we aim to use convalescent plasma collected in some capacity in the future.
Yes, we are starting to adapt our donor network to collect plasma to help make medicines already being used to treat patients with rare diseases. We are in the early stages of collecting plasma in this way and may contact you in the future if we think your donation could help patients who depend on these types of treatments.
You can find more information on Plasma For Medicines on the NHS Blood and Transplant website https://www.blood.co.uk/plasma/
There’s no need for you to do anything now. We may write to you with options about donating blood or other products in the future.
If you have further any questions, please contact our helpdesk: 0300 123 23 23
Due to Brexit, we are experiencing delays with customs clearance which currently affects the return shipping process. Be assured that we work tirelessly to receive your sample in time in our laboratory. The stability of the sample will not be affected. You will be updated once your sample arrives in the laboratory. Apologies for the inconvenience.
Yes. The NHS Blood and Transplant has resumed collecting convalescent plasma following a temporary pause. You should still complete your test to help us identify if you are an eligible donor. You can find out more about the status of the trial here.
Yes, you are eligible to give plasma after vaccination. We would be very grateful if you could help us to save lives!
The antibody test works by analysing a sample of your blood to test for the level of COVID-19 antibodies. An antibody is a protein that the body produces to help fight infection. If you have had COVID-19 or the COVID-19 vaccine your body will have produced specific antibodies to fight off the virus. It’s important to note that while a positive sample test does indicate you’ve had COVID-19, a negative result does not confirm you’ve not had the virus.
The Customer Care team is here for you, should you need any help along the way. Please email [email protected]. They are available from 8 am – 6 pm Monday to Friday, and from 9 am – 5 pm Saturday and Sunday.
The Customer Care team is here for you, should you need any help along the way. Please email [email protected]. They are available from 8 am – 6 pm Monday to Friday, and from 9 am – 5 pm Saturday and Sunday.
Usually within a matter of days. Because of the current situation with COVID-19, Royal Mail are showing delays in areas within the United Kingdom.
The kit will fit comfortably through your letterbox and you do not need to sign for it, so there is no need to wait at home to receive your test kit.
We will pack your test kit carefully. Once your order has been collected from the warehouse, you will receive an email with the tracking details.
You have to activate your test kit, so that we can link the test kit you received back to your name. By doing this we can track your sample throughout the testing process.
If you do not activate your test kit, we do not know which sample is yours and ultimately we cannot share your test result with you. This means we would need to send you a new test kit and that you will have to take the test again.
If you have issues activating your test kit, please double check you have completed the following steps:
Yes, the following link will direct you to the sample collection instruction video.
http://www.homediq.com/en/dbs-collection-instruction
The accompanying video is not a substitute for reading the instructions.
Place the lancet off the center of your fingertip and puncture the side of the tip. For best results, do not puncture your fingertip directly in the center.
Make sure you are well hydrated: drink a large glass of water before following the additional recommendations.
You can use the second lancet on a different finger. Hold the respective hand under running warm water for a longer amount of time to increase blood flow and follow the steps outlined in the IFU. Make sure to press your disinfected finger on a firm surface, for example, a table. Only in this way, the proper puncture depth of the lancet can be ensured. After the puncture, don’t forget to massage your hand several times from your wrist in the direction of the puncture site, so that large blood drops can form.
Check the back of the card. Your blood needs to saturate the paper and the blood drops should fill the same area on the back. Do not add blood drops to the back of the card! 
The sample requires a very small amount of blood, just enough to fill the 5 circles. We need as much blood as possible, so please follow the sample collection instructions as closely as possible. We included a list of recommendations regarding at the end of this section
If you have managed to fill the 5 circles close to two-thirds, we would advise sending the sample back to the lab for testing. If there is not enough blood to test, customer support will reach out to you, to organize a replacement test.
If you have used all of your lancets and have not managed to fill the 5 circles according to the instructions, please contact our customer care team at [email protected]
We would advise sending the sample back to the lab for testing. If there is not enough blood to test, our customer support team will reach out to you, to organize a replacement test.
Yes, it is important to closely follow the instructions in the step-by-step instructions manual and to let the blood sample dry before you send it back to us.
Finger-prick samples have been proven to be as accurate as venous samples, provided that the samples have been collected correctly. There are certain tests where a full venous sample collection is required and where a finger prick sample would not give an accurate and true result. We only offer a finger prick option for tests if we are confident it will provide an adequate sample and an accurate result.
No, the package must be posted in one of the 35,000 Royal Mail priority postboxes. Your test kit cannot be dropped off at the Post Office.
Check for priority post boxes in your area: www.royalmail.com/priority-postboxes
Please make sure you apply the return label to the return envelope before sending it back.
All shipping costs have been covered, so you do not have to pay for anything. Just make sure you apply the return label to the return envelope and drop off at a Royal Mail priority postbox.
Check for postboxes in your area: www.royalmail.com/priority-postboxes
Please note: your test kit cannot be dropped off at the Post Office, but must be posted in one of the 35,000 Royal Mail priority postboxes.
Please use a Royal Mail priority postbox.
Check for postboxes in your area: www.royalmail.com/priority-postboxes
Please note: your test kit cannot be dropped off at the Post Office, but must be posted in one of the 35,000 Royal Mail priority postboxes.
First, insert the blood collection card into the grip bag. Then insert the bag into the return envelope. Apply the return label to the return envelope and drop it off at a Royal Mail priority postbox.
Check for postboxes in your area: www.royalmail.com/priority-postboxes
Please note: your test kit cannot be dropped off at the Post Office, but must be posted in one of the 35,000 Royal Mail priority postboxes.
You will be notified by email as soon as we have received your returned sample. Processing a return takes approximately 3 to 5 working days.
If you have not yet received an email informing you that the test kit has arrived in the lab, it could mean any of the following:
As long as you return your sample back on a Monday-Thursday before 10am, your sample should arrive in the lab for testing within 24-48 hours. Occasionally there may be delays due to courier or weather issues, in the unlikely event your sample is affected by these delays and is unsuitable for analysis we will reach out to you with an alternative or repeat testing option.
If there is not enough blood to test, our customer care team will reach out to you, to organize a replacement test. In case you do not wish to receive a new test kit the process stops here.
Once your registration is complete, your Homed-IQ test package will be shipped out to you and on average you should receive your test kit within a matter of days. Due to COVID-19, this could take slightly longer. Once you have posted your sample in one of the 35,000 priority postboxes it will take approximately 2 to 3 business days to arrive at our laboratory. From that moment our laboratory will need a maximum of 3 business days to process your sample and share your test result.
Once your results are ready for you to view, we will notify you by email. You can then simply login to your personal dashboard and your results will be displayed. Usually it takes 10-15 minutes for your result to show up after you received the email.
If you think your results should be ready but you haven’t received an email from us, check your spam or junk folder. Alternatively, login to your personal dashboard to check the status of your test; if your results are ready you will be able to view them.
You will receive your results on our secure online portal where they will be displayed on your personal dashboard.
We will send you a further email to let you know that your results are ready so that you can log into your account at www.homediq.com/en/. Your test result will only indicate whether or not you are a suitable candidate to donate convalescent plasma for use in COVID–19 treatment trials and advise on the next steps in the process.
When filling the 5 circles, it needs to be filled according to the instructions for use included in your test kit. If you were unable to provide enough sample, it’s likely there was not enough blood for our labs to process the biomarker of your test panel.
Sometimes it can happen that although you have provided sufficient sample, a result may come back as ‘quantity not sufficient’ (QNS). This means that there was an insufficient amount of viable blood for the lab to process. In this case, the customer service team will be in touch with you to send out a new collection kit.
You will be notified by email as soon as we have received your returned sample. Processing a return takes approximately 3 to 5 working days.
If you have not yet received an email informing you that the test kit has arrived in the lab, it could mean any of the following:
As long as you return your sample back on a Monday-Thursday before 10am, your sample should arrive in the lab for testing within 24-48 hours. Occasionally there may be delays due to courier or weather issues, in the unlikely event your sample is affected by these delays and is unsuitable for analysis we will reach out to you with an alternative or repeat testing option.
If there is not enough blood to test, our customer care team will reach out to you, to organize a replacement test. In case you do not wish to receive a new test kit the process stops here.
Once your registration is complete, your Homed-IQ test package will be shipped out to you and on average you should receive your test kit within a matter of days. Due to COVID-19, this could take slightly longer. Once you have posted your sample in one of the 35,000 priority postboxes it will take approximately 2 to 3 business days to arrive at our laboratory. From that moment our laboratory will need a maximum of 3 business days to process your sample and share your test result.
The Customer Care team of Homed-IQ is here for you, should you need any help along the way. Please email [email protected]. They are available from 8 am – 6 pm Monday to Friday, and from 9 am – 5 pm Saturday and Sunday.
