0 View cart
Activate Test
Health Tests
Activate Test
For business
Account

Complaints

It can happen that something doesn’t go quite as planned. We work very hard to provide a good quality service but you may not be satisfied with something. About the service or you have a complaint about the product. We would like to hear this back so we can resolve it with you.

You can fill out the complaint form below or contact us at the following phone number: +31 970 1025 4674

The order number can be found in the confirmation email
Enter the test code here when it is known

If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur at https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil. From 15 February 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. The ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being processed elsewhere, you are free to register your complaint via the platform of the European Union.