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Complaints

While we work very hard to provide a high level of service to our customers, it can happen that something does not go as planned. If you have a complaint about a product or you are otherwise unsatisfied, we would like to hear from you so we can resolve the issue.

To file a complaint, please fill out the form below or contact us at the following phone number: +31 970 1025 4674

The order number can be found in the confirmation email
Enter the test code here when it is known

If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur. From 15 February 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. The ODR platform can be found here. If your complaint is not yet being processed elsewhere, you are free to register it via the platform of the European Union.